Our Privacy Policy

This Privacy Policy applies to all users of our Website, related mobile sites, and software applications, collectively referred to as “our Platforms”, which are used to access and purchase our products and services.

The purpose of this Privacy Policy is to explain how, why, and when Windsor Sportswear (Pty) Ltd, t/a Mitzuma uses your Personal Information in accordance with the Protection of Personal Information Act 4 of 2013 ("POPI").

By agreeing to this Privacy Policy, you provide us with your express consent and agreement that we may collect, get, receive, record, organise, collate, store, update, change, retrieve, read, process, consult, use and share your Personal Information in the manner set out in this Privacy Policy.

 

1. Personal Information We Collect & Process

When you register on our Platform, we may collect the following Personal Information:

• Name and surname;
• Email Address;
• Mobile number;
• Physical address;
• Gender;and
• Date of birth

Should your Personal Information change or you desire to amend and/or correct it, simply update your registered user information in your account profile.
 

2. When we may use your personal information

As part of the newsletter subscription process, we will collect some personal information. We use that information for the following reasons:

• Updates about our product ranges
• Special offers and promotions
• New product launches
• To process your order
• To get customer feedback

We don't share our email lists with anyone outside Mitzuma for their marketing purposes, so you can be sure that your data is safe.
 

3. Securing Your Personal Information

3.1. We take the security of personal information very seriously and always do our best to comply with applicable data protection laws. Our hosting company will host our website in a secure server environment that uses firewalls and other advanced security measures to prevent interference or access from outside intruders.
3.2. On a regular, we will analyze our security measures and related processes to ensure the protection of your personal information.
3.3. If you choose to disclose your Personal Information to a third party other than Mitzuma, Mitzuma will not be liable for any damage or loss incurred as a result of the disclosure. This is because we do not have any control over how that third party uses your Personal Information. You should always read any third party's privacy policies.
 

4. Information From Using Our Platfrom

When you use our Platform, whether or not you are a registered user, Mitzuma processes some of your Personal Information. Depending on how you access and use our Platform, we may receive:

• Information regarding the equipment you use to access or use our Platform, such as the type of device, method of access, browser or operating system, and IP address.
• Log information using online identifiers, such as how, when, and for how long you use our Platform and other services, the content you see, and the search terms you enter.
• The geographic location from where you accessed our Platform, including your device's GPS signal and information about neighboring WiFi networks and mobile towers.

 

5. How We Use Cookies

5.1. A cookie is a small file that asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes, and dislikes by gathering and remembering information about your preferences.
5.2. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

We will not use your Personal Information for any other purpose without your permission.

By accessing and using the Platform, you consent to our use of cookies.

 

6. Limitations

Our website contains links to other websites. Please note that we are not responsible for any representations in respect of the privacy policies of any third-party websites.
 

7. Opting Out Of Direct Marketing

You have the right to request us not to contact you for purposes of direct marketing by any form of electronic communication such as email and/or SMS notifications by “opting out” of any direct marketing communications we may send to you.
 

8. How To Lodge A Complaint With The Information Regulator

If you have any complaints about this Privacy Policy or our compliance with this Privacy Policy you can lodge a complaint with the Information Regulator. The contact details of the Information Regulator are available on its website at: https://justice.gov.za/inforeg/
 

9. Changes To The Privacy Policy

This Privacy Policy is effective as of 19 January 2024. The latest version of our Policy is always available on our website. We may need to update or change our Policy from time to time, and we will notify you regarding any material changes to this Policy using the Channels that we normally use to communicate. We will also place a notice in a prominent place on the website. Your continued use of our website, products, and services after you have been notified of any amendments to the Policy will represent your acknowledgment of any changes and your agreement to adhere to the updated Policy.
 

10. Contact Us

If you have any questions about this Policy, our treatment of your personal information or wish to exercise any of your rights please contact us via email: [email protected]